Environmental Services Supervisor | Competitive Pay | Experience in commercial cleaning, team management, quality control, client relations, inspections, and staff training welcome!

Are you someone who takes pride in a job well done and enjoys leading a team? We’re looking for a dependable supervisor who can guide cleaning crews, complete quality inspections, and make sure every site meets our standards. This role includes evening work until 9:00pm and occasional hands-on support when teams need extra help.

What it takes to become a part of our Team:

You must be able to supervise 5-10 people. Ensure that all aspects of a job are completed before leaving the job. Of course, this position requires someone with cleaning experience and a knowledge of processes, procedures and a willingness to love for training.

This is for you if:

1) You are a positive person

2) Can follow cleaning processes and procedures

3) Have excellent customer service skills

4) You get energy and satisfaction from a job well done

5) Love to train and motivate people

6) Able to go with the flow as changes occur.

This is not for you if:

1) You aren’t able to lift 30 lbs, bend, kneel and do physical type activities

2) You don’t have a valid NYS driver’s license, clean driving record or a reliable vehicle

3) You cannot be on time and are not reliable.

4) Are not able to be positive, kind and patient

Essential Duties and Responsibilities:

General Items

Ensure all employees maintain our quality of service, following safety and appearance guidelines

Act as a backup to staff absences when needed and perform all duties as required for the position

Assist with staff scheduling

Attend and participate in staff meetings, development and training courses

Problem Solving

Document and report any accidents/injuries or other incidents immediately to company owner

Ensure equipment and company property is maintained in proper condition

Exhibit strong commitment to the service needs of our team members and customers

Meet or exceed productivity goals for all teams assigned to supervise

Must be able to maintain confidentiality of information

Professionally and legibly complete all sight paperwork for the company and customer

Uses effective time management and organizational skills with the ability to use good judgement in performing conflicting demands and managing priorities

Complete random office Inspections for Quality checking

Have computer knowledge and ability to use company systems and new systems that are integrated.

Repair and maintain commercial cleaning equipment

Customer Relations

Adapt to ever changing conditions (customer requirements, time schedules, weather, etc.) to see that assignments are completed to customer satisfaction and in the best interest of the company

Maintain positive contact with customers regarding all aspects of job and service

Follow up with customers to ensure job is completed above and beyond expectations

Ensure customer satisfaction through positive contact with the clients and team members which may entail rechecking completed jobs to be sure expectations are met.

Employee Relations

Motivate, coach, help train and supervise new and existing employees in all aspects of cleaning procedures and according to company policy

Ensure all employees are working in the most productive and cost effective manner

Demonstrate leadership and management skills when working with employees at job sites

Display attention to detail and methodical cleaning to ensure all aspects are completed

Be a strong leader and pay attention to different team members personalities to be better aware of best communication techniques for each individual

Requirements:

A self-starter with the ability to work extra hours as necessary and during peak periods

Strong work ethic, intense drive and initiative for quality and customer service

Must have your own reliable vehicle and valid driver’s license

Possess clean driving record, background check

Able to stand, reach, stoop, kneel and lift boxes of supplies

Strong communication skills to effectively work with all different employees and clients.

Computer skills required

In addition, must understand and be excited about Emily’s Cleaning CORE VALUES, mission, vision, cleaning methods and procedures, policies, supplies and tools care and maintenance, safety and security procedures, and all other company information provided in the Employee Handbook.

Position Reports To: Operations

Pay: $21.00 - $23.00 per hour to start

Potential to make up to 27.00 per hour after training

Expected hours: 20-25 per week

Mon-Fri 4:30pm – 9:00pm

License/Certification:

Driver's License (Preferred)

Work Location: In person- multiple job sites